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Tuesday, June 23, 2009
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TripAdvisor real or fake?
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Yes, it seems like everyone uses TripAdvisor nowadays to check out "reviews" for the resorts they are interested in. And many people take those statements, made by Joe Schmoe, for gospel. The problem is, you don't know who these people are who review hotels around the world. Many are real reviews by real people, but even then, who knows what expectations they had going into their trip. Did they do their homework or did they choose a resort based on looks alone. There are many variables that go into choosing the right resort and destination. Which is why its always a good idea to work with a Travel Consultant who specializes in your region of interest.
Sure, we all go on TripAdvisor from time to time, but always take the reviews with a grain of salt.
Here is an article in Travel Weekly:
TripAdvisor faces renewed heat about integrity of hotel reviews
By: Dennis Schaal June 22, 2009
Three months after TripAdvisor subsidiary Cruise Critic came under fire for publishing reviews allegedly influenced by Royal Caribbean Cruises Ltd., TripAdvisor itself is facing renewed heat about the integrity of some of its consumer reviews.
Paradoxically, the criticism was triggered by warnings that TripAdvisor displays about the credibility of certain reviews.TripAdvisor posts warning notices alongside displays for the Radisson Hotel Fossil Creek in Fort Worth, Texas, Hotel Renew in Honolulu, the Sheraton Hotel and Sioux Falls Convention Center in Sioux Falls, S.D., the Shelborne Beach Resort in Miami Beach and, reportedly, dozens more.The notices, posted in red type above the flagged property’s TripAdvisor rating, state: "Message from TripAdvisor: TripAdvisor has reasonable cause to believe that either this property or individuals associated with the property may have attempted to manipulate our popularity index by interfering with the unbiased nature of our reviews. Please take this into consideration when researching your travel plans."
Jeff Tucker, a technology consultant and an editor at the Beat of Hawaii blog, kicked off the new round of criticism when he discovered about 90 such messages on TripAdvisor.com, although it turns out TripAdvisor has been posting such warnings since 2006.
"This doesn’t address the likelihood that a huge percentage of all their reviews are fraudulent in one way or another," Tucker wrote. "Perhaps the warning is a start, but I question if they would post one if the hotel was one of their advertisers."
Tucker told Travel Weekly that he values reviews in general but approaches TripAdvisor’s user reviews "with a high degree of skepticism."
That skepticism is growing as a result of his sleuthing, which kicked off a new debate in the blogosphere about the integrity and worth of user-generated content.
Guidebook publisher Arthur Frommer, a longtime critic of travelers’ reviews, questioned whether TripAdvisor "contains within itself the germs of its own undoing" because hoteliers logically would take steps to encourage positive reviews, he argued.
Chris Elliott, who writes for National Geographic Traveler and MSNBC.com, wrote on his blog that he "uses TripAdvisor when I travel, but I do so with the knowledge that the travel industry is successfully manipulating the site."
Robert Cole, a travel industry marketing and technology consultant, said he does find value in TripAdvisor’s hotel reviews, but he added that "the validation aspect has always been a bit tricky with TripAdvisor, and a number of properties and third parties have taken advantage of this to improve their ratings and ranking results."
"It is extremely difficult to make much difference in the rankings [of high-profile hotels and brands] due to the sheer volume of legitimate reviews," Cole said. "The real issue arose with new properties and smaller niche players in major destinations or properties in smaller markets."
Jeff DeKorte, vice president of product for Travel Ad Network, a TripAdvisor competitor, said the controversy about TripAdvisor’s reviews was "inside baseball" as far as advertisers were concerned.
TripAdvisor has a "strong brand and a large audience," DeKorte said, adding that he believed review manipulation had been relatively isolated.
"Advertisers will look for [online media] like that to spend their money," DeKorte said. "Anyone who can reach a large audience of travelers early in the planning process is going to be an appealing place for travel advertisers."
TripAdvisor spokesman Brooke Ferencsik said the site screens every review, has automated tools to blunt attempts to subvert the review system and relies on "more than 25 million monthly visitors to help screen our content."
Ferencsik said that when TripAdvisor uncovers hotel employees writing glowing reviews, trashing competitors, persuading guests to remove negative reviews or providing incentives for customers to write positive reviews, it posts the notices. Moreover, he said, it posts them regardless of whether TripAdvisor and the offending property have an advertising relationship.
"We view our notices and ratings drop as the best punishment rather than dropping [the properties] from the site," he said. "That way, travelers can make the most educated and informed decisions, seeing the good, the bad and the ugly before they book."
In the Cruise Critic controversy, the focus of the criticism was Royal Caribbean, which organized a group of frequent cruise reviewers into the Royal Champions. The line said it didn’t try to unduly influence the group but conducted special events for the group, much as it would for the news media.
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Friday, January 01, 2010
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Secrets Capri - The Mayan Riviera's Secrets is out...
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My husband Tom and I have just returned from a wonderful vacation in the Mayan Riviera. We enjoyed our resort so much, I decided to put together a trip report to share with my clients (and add to Tripadvisor). I'm sure some of you are looking for that next great vacation spot, and I have to say, this might be just the place you've been searching for.
Gourmet, pampering, personalized service, tropical. If these words conjure up a relaxed getaway in a beautiful and lush land, read on to find out about Secrets Capri in the Mayan Riviera.
Deciding which all-inclusive to venture off to each year is always a tough decision for me and my husband. Well, really, it’s my decision, as I have all the resources in front of me. Trying to decide which location, then which resort can take months for us. We want to find just the right spot for our getaway, as many of you do also.
As most of you know, the Mayan Riviera was ravaged by Hurricane Wilma this past October. The Yucatan Peninsula has been hit before, but hasn’t been devastated like this in years. The clean up efforts were amazing. Travel Agents were kept in the loop over the past five months on the hotel openings and were sent photos documenting the repairs as they were on going. Secrets Capri did not escape this brutal storm.
Secrets Capri had mostly cosmetic damage, thankfully. Uprooted trees and plants, broken railings, and the beach landed in the pool. By working day and night, the staff was able to get the resort up and running in a very short time. And when we arrived there on March 22, you would never know a hurricane ever lingered over their hotel.
BEACH
Some resorts in the Mayan Riviera lost their beach in Hurricane Wilma, not Secrets Capri. They are sitting on a gorgeous stretch of white powder beach. There’s plenty of room here, lots of palapas to shade yourself, and tons of beach chairs. If you are feeling active, you can join in the daily game of American flag football or beach volleyball.
POOL
I tend to choose a resort based on the size of the pool, as well as the beach. I just like room to spread out. I’ve been to resorts that offer very small pool areas and they just aren’t as appealing as a nice, large pool. This one fits the bill. Plenty of seating around the pool, its zero entry, which means certain sections slope from the deck right into the pool. Please be careful of this, as it can get slippery (yes, I slipped right in). There are steps too, use these. Tons of floaty rafts too. Grab a Pina Colada and a raft and you’ll be set. Oh and if for some strange chance the Mayan Riviera gets a cold spell, they’ll heat the pool.
GAME AREA
Here you’ll find pool tables, chess, checkers, Jenga, backgammon and more. If you’ve had enough sun for the day, stop by for a quick game on your way to the bar.
BONUS FEATURES
We happened to arrive at the resort smack in the middle of March Madness. Being the huge college basketball fan that I am, I was thrilled to find out (prior to my trip) that Secrets Capri would be broadcasting all of the games on the big screen! They set up the disco for our viewing pleasure during all the games with waitress service, so we never had to leave our seats during the action, popcorn machine, candy bars and sandwiches. Even though my two favorite teams lost while we were there, it was still a great bonus!
Each morning you'll wake up to find a newsletter under your door with all the day's activities, special drink of the day, restaurant and tour information.
RESORT
The resort itself is comprised of 290 rooms, situated on 71 acres of lush foliage. The horseshoe design of the hotel makes everything easily accessible. The lobby is done in beautiful marbles and is very lavish. You’ll find early morning coffee here daily and a live band in the evenings. Off the lobby is the Grand Ballroom for wedding receptions and such with a lovely terrace for cocktail parties. You’ll also find a disco, five restaurants, games area and spa here.
ACCOMMODATIONS
We found our room to be quite lovely. The accommodations are very spacious, about double the size of a regular hotel room. Again, marble is the theme here. Four-poster beds, stocked in-room mini- bar, cable TV, two phones, large private balcony, and an exceptionally large bathroom. The bathroom offers a shower and Jacuzzi jetted tub. You’ll find robes and slippers in all rooms, twice daily maid service, private concierge and 24-hour room service.
STAFF
We found the staff to be exceptional. They take the time to get to know their guests and that means the world to me. We had the pleasure of having breakfast with Mr. Eric Freudenthaler, the resort’s General Manager on our last morning at Secrets. What a gentleman. He stopped to greet guests by their names and was interested to hear what they had to say about the resort. We gave him an idea or two about ways to make the resort better, from a guest’s point of view and he thought they were wonderful and planned to implement them. Eric checks on every one of my clients during their stay to make sure everything is to their liking. I know my clients appreciate this gesture immensely. If you have a problem with your room, someone will be sent up to assist right away. If you want to know what time the Flyers and Oilers play on ESPN that evening, stop at your concierge’s desk at the end of the hall on your way to the beach and he’ll find out for you. It’s these kinds of services that my clients expect and are so nice to receive with a smile.
The bartenders are more than happy to whip up a fruity concoction for you to try and the wait staff will be happy to bring you nachos and cheese as you lay by the pool.
RESTAURANTS
We found the restaurants to be exceptional. Each one was better than the last. Service was excellent and the menus, which changed daily, were very extensive.
Himitsu specializes in Pan-Asian fare. Lobster, sushi, scallops and beef on this menu. Beautiful setting as well.
Oceana is their seafood restaurant. This restaurant has a wonderful view of the ocean and is very romantic. Fresh seafood daily.
Portofino is the Italian specialty restaurant. If you have a love of fine Italian food, you’ll want to dine her nightly. Excellent wine list also.
La Riviera is the buffet restaurant for breakfast and lunch and Continental/Mexican cuisine for dinner. When you think buffet, you will not come remotely close to thinking of this one. Breakfast offered an egg station cooked to order, crepe station, breakfast sushi, every imaginable breakfast food, pastries and juices. Lunch was another event with sushi station, pasta station, antipasti and salad area, as well as many exciting lunch specialties. Dinner offered some great Continental options.
Seaside Grill serves breakfast, lunch and dinner. It is an a la carte restaurant featuring a steakhouse menu in the evening.
**Long pants and closed toe shoes are required for some restaurants for the gentlemen.
One note about the restaurants. They do not accept reservations. Restaurants open at 6:30pm. They tend to get busy between the peak period of 7:30pm- 8:30pm. The restaurants do have waits of 20 minutes to sometimes up to an hour on occasion, depending on the restaurant. Some restaurants are smaller than others. They will give you a beeper that works throughout the resort. So, after you get out of the hot tub on the pool deck at 6pm, stop by the Seaside Grill, pick up your beeper, get dressed for dinner and by the time you are ready, your beeper will be going off. We found some people to be put off by the waits, but once you plan for it, its fine. The lobby does a lovely happy hour with snacks and a band, so you’ll have somewhere for cocktails first.
BARS
There are several bars throughout the property including at the pool (and in the pool), beach, lobby and disco.
THEME NIGHTS
Every night is a different theme. Mexican, French, etc. They had a huge Mexican party one night where they brought in vendors and a donkey to get your picture taken with. They have a wonderful buffet set up around the pool and a show during dinner. Saturday night is star gazing on the beach to classic rock. Every night is something fun.
OVERALL
This resort is adults only, but not couples only. They are accepting of everyone over the age of 18, whether they are singles, a few friends traveling together, couples, honeymooners, gay or lesbian. Everyone is welcome and they promise you will have a good time. The resort is primarily Americans as they market mostly to the United States. We found the ages to range from very late 20s to 60s. Average age was 30s and 40s. Tips are included in your total cost, however, if you receive exemplary service from someone, you may offer them a tip. The staff in no way solicits tips, but will accept them. Please don’t ever feel this is required.
This is not a party style resort. It is laid back, with some music at the pool occasionally throughout the day. It’s the type of place where you can sit at the swim-up pool bar and chat with your neighbor or read a book on your beach chair or join in pool volleyball. It’s what you make of it. But, in our opinion, it was one of the most wonderful vacations we’ve taken.
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