Moon Palace Golf & Spa Resort



KM 340 Carretera Cancun-Tulum
Cancun, Q Roo 77500
Moon Palace Golf & Spa Resort
Located 5 miles south of the airport and nestled between the pristine 1,975-foot white-sand beach and 55 acres of tropical foliage, this all-inclusive property offers 2,103 air-conditioned rooms, most with ocean or partial ocean views, and features double Jacuzzis, 12 restaurants, 10 bars including 4 swim-up bars, 2 oversized pools, tennis, a full-service spa, a signature golf course on premises, miniature golf, a kid's club, discotheque, a daily activity program, theme nights and unlimited selected tours. Transportation is available to Cancun's hotel zone. Stay at one, enjoy select Palace Resorts.

Distance from Hotel to Hotel Zone, 7 miles (11 kms). Distance from Hotel to Airport, 5 miles (8 kms).

 
  • Activities Program
  • Bar (lobby)
  • Bar (sports)
  • Basketball Courts (2)
  • Beauty Salon ($)
  • Bicycle Rentals ($)
  • Billiards
  • Car Rental ($)
  • Children’s Activities
  • Children’s Club
  • Concierge
  • Disco
  • Dry Cleaning Services ($)
  • Elevators
  • Entertainment (live)
  • Fitness Center
  • Game Room
  • Ice Machines
  • Laundry Service ($)
  • Massage
  • Miniature Golf
  • Multilingual Staff
  • Parking
  • Physician (on call) ($)
  • Pool (children’s)
  • Restaurants (12)
  • Sauna
  • Scuba Demonstration
  • Spa (full service) ($)
  • Steam Room
  • Tennis Courts (lighted) (6)
  • Travel Agency ($)
  • Volleyball
  • Wedding Services
 

Miscellaneous Amenities

  • Bingo Electronic Bingo with 240 slot machines
  • Parking (valet) The Sunrise and Nizuc sections of the resort offer valet parking free of charge.
  • Activities Climbing Tower: The tower is 21 feet high and is available from 9am to 6pm. Reservations are required and can be made directly at the resort. The requirements are the users must be 12 years of age and older, wear tennis shoes and appropriate attire (sports clothing). The climbing will take place only under supervision.
  • 26 32″ LCD screens in the sports book area
  • Baby center
  • Pools 2 Childrens/2 Outdoor. A kid’s pool is available in the Sunrise section for children ages 4-12. The kid’s pool offers a variety of slides and water activities.
  • Marina Marina with non motorized water sports
  • Beach Beach lounge area located in the Sunrise section.
  • Internet Access (wireless) Wireless Internet service is offered in both public areas and guestrooms at no cost for guests using their laptops. If a guest needs to use the computer located in the lobby or business centers, then they must pay the applicable fee.
  • The Golf suites at Moon Palace Golf & Spa Resort do not have access to wireless internet service. Jacuzzis 6 Outdoor Jacuzzis/2 Indoor Moon Spa & Golf Club Moon Spa & Golf Club is open 365 days a year from 6:30am until dark. It has 3 courses of 9 holes: Jungle, Lake and Dune. Tee time reservations may be made up to 30 days in advance.

($) Denotes a fee may be charged. Please note: Some hotel amenities listed above may have an additional fee associated with them.

Arrival/Departure Time:
Check-in-time: 3:00 pm Check-out-time: 12:00 pm
Early check-in and late checkout on request, and subject to availability.

Children Policy:
Children's age break is 17 years old.

Maximum Occupancy:

Nizuc Section:
Deluxe Room Resort View    – 4 adults or 2 adults and 2 children.*
Superior Deluxe Gardenview    – 4 adults or 2 adults and 2 children.*
Superior Deluxe Ocean View    – 4 adults or 2 adults and 2 children.*
Superior Deluxe Ocean Front   – 2 adults.
Concierge Level       – 2 adults.
2 Bedroom Presidential Suite      – 4 adults or 4 adults and 2 children.

Sunrise Section:
Deluxe Resort View Sunrise     – 4 adults or 2 adults and 2 children.*
Superior Deluxe Gardenview Sunrise   – 4 adults or 2 adults and 2 children.*
Superior Deluxe Sunrise Ocean View   – 4 adults or 2 adults and 2 children.*
Concierge Level Sunrise         – 2 adults.
Swim Up Suite       – 2 adults.
Family Deluxe Room      – 4 adults and 2 children or 2 adults  and 4 children.* Child(ren) are required  in the room.
Family Connections Luxury Suite     – 4 adults and 2 children or 3 adults with Nanny and 3 children. 1 additional  infant        allowed with 6 guests.
2 Bedroom Presidential Suite Sunrise – 4 adults or 4 adults and 2 children.
Regal Superior Deluxe Oceanview      – 4 adults or 2 adults and 2 children.

Golf Villas Section:
Junior Suite Golf Course             – 2 adults.
2 Bedroom Suite Golf Course          – 4 adults or 4 adults and 2 children.

Grand Section:
Deluxe Suite Resort View     – 4 adults or 2 adults and 2 children.*
Grand Deluxe Suite Garden View       – 4 adults or 2 adults and 2 children.*
Grand Presidential Suite             – 4 adults or 4 adults and 2 children.
Grand Aqua Suite             – 4 adults or 4 adults and 2 children.
Grand Villa          – 12 adults or 6 adults and 6 children.

*A 5th body in the room will be allowed to stay in the   same room with 4 guests if it is an infant (ages 0 to 3 years).

Deluxe Resort View Room, Double Jacuzzi, in room wine  and fruit, private bath with shower only, balcony, views of  resort or common areas, 484 square feet. Bedding: 1 king bed or 2 double beds.

Superior Deluxe Gardenview, Double Jacuzzi, in room wine  and fruit, private bath with shower only, balcony, 484  square feet. Bedding: 1 king bed or 2 double beds.  View: Garden.

Superior Deluxe Oceanview, Double Jacuzzi, in room wine  and fruit, private bath with shower only, balcony, 484  square feet. 452 square feet. Bedding: 1 king bed or 2 double beds.  View: Ocean.

Superior Deluxe Oceanfront, Nizuc section, double Jacuzzi,  in room wine and fruit, private bath with shower only,  balcony, 484 square feet. Bedding: 1 king bed.  View: Oceanfront.

Concierge Level, Double Jacuzzi, in room wine and fruit,  private bath with shower only, balcony, liquor dispenser  with premium, upgraded brands of liquor, upgraded bath  amenities, two 25 minute massage at the beach/Spa/treatment  rooms (location varies per resort), private beach lounge  chair area with waiter service, exclusive beach bag (one per  room/per stay), aromatherapy menu, espresso/American coffee  maker, alarm clock/radio/iPod dock, 24 hour room service  from select restaurants to create a “Special Menu”, private  candlelight dinner at select locations (once per stay),  nightly petit fours, pillow menu, nightly turndown service, exclusive concierge phone service, private check in and out, late check out and early check in (subject to availability), 484 square feet. Number of accommodations: 76 Bedding: 1 king bed.  View: Ocean.

2 Bedroom Presidential Suite, Located in the Nizuc section.  1 king with double Jacuzzi and private bath, 2nd bedroom  with 2 double beds, double Jacuzzi and private bath,  terrace with chairs, table and mosquito net, living room,  dining room, flat screen satellite television, turndown  service, bathrobes and slippers. 2,279 square feet.

Deluxe Resortview Sunrise, In the Sunrise section, double Jacuzzi, in  room wine and fruit, private bath with shower only, balcony,  452 square feet. Bedding: 1 king bed or 2 double beds.

Superior Deluxe Gardenview Sunrise, Room has double Jacuzzi.  Rooms face east with guaranteed sunrise view in the Sunrise section. 452 square feet. Bedding: 1 king or 2 double beds.

Superior Deluxe Sunrise Oceanview, In the Sunrise section, double Jacuzzi, in room wine and fruit, private bath with  shower only, balcony, 484 square feet.

• Bedding: 1 king bed or 2 double beds.

Concierge Level Sunrise, Located in the Sunrise Section. Double Jacuzzi, in room wine and fruit, private bath with  shower only, balcony, liquor dispenser with premium,  upgraded brands of liquor, upgraded bath amenities, two 25  minute massage at the beach/Spa/treatment rooms (location  varies per resort), private beach lounge chair area with  waiter service, exclusive beach bag (one per room/per stay),  aromatherapy menu, espresso/American coffee maker, alarm  clock/radio/iPod dock, 24 hour room service from select  restaurants to create a “Special Menu”, private candlelight  dinner at select locations (once per stay), nightly petit  fours, pillow menu, nightly turndown service, exclusive  concierge phone service, private check in and out, late  check out and early check in (subject to availability), 484 square feet. Bedding: 1 king bed.

Swim Up Suite, 525 square feet. Located in the Sunrise  section with direct access from room to the pool. Double  Jacuzzi, balcony with table and chairs, in-room welcome  bottle of wine upon arrival, private bath with shower and  bath amenities, bathrobes/slippers, in-room liquor  dispenser features premium brand names, minibar contains  sodas, bottled water, juices, domestic and U.S. beer, in room snacks (chips, chocolates, peanuts and crackers),  “Special Menu” 24 hour room service with select items from  the restaurants, nightly turndown service, aromatherapy and  pillow menu, exclusive beach bag (one per room/per stay),  digital safe (laptop size), individually controlled air conditioner, coffee maker, DVD player/CD player, iPod dock, direct dial telephone, alarm clock/radio, professional hair  dryer, iron/ironing board, wireless internet, LCD television with satellite, purified water, private check-in/out, early  check-in/late check-out (upon request and subject to  availability). Non-smoking rooms. 525 square feet. Bedding: 1 king bed.

Deluxe Family Room, 2 connecting Superior Deluxe rooms, room one  has 1 king size bed, room two has 2 double beds, Sunrise section, video game player in room with selection of games  (upon request), movie selections (upon request), welcome  amenities for family, “Fun in the Sun Bucket Kit”, mini bar  stocked with kid friendly drinks and snacks, mini bathrobes  and slippers, children’s room service menu, children’s bath  products, family guide with activity schedules. Child(ren)  are required in the room. 968 square feet. View: Lagoon.

Family Connections Luxury Suite With Nanny, Guaranteed  connecting 2 Superior Deluxe Lagoon View rooms. Perfect for  large families, these family suites offer the comfort of  keeping the family together while still providing parents  the privacy they are used to at home. Private Nanny  Services: For parents who want to spend some one on one time  together without the little ones, Palace Resorts offers  complimentary personal childcare services. Provided by  Cancun Nanny Service, a member of the International Nanny  Association offering qualified, certified, bilingual and  friendly childcare professionals, this service is part of  the all-inclusive package for Family Connections Luxury  Suite with Nanny Service level guests. Guests have access  to this service for up to three children ages 2 to 17 for  an included three hours per day, between 7:00am and 12:00am.  For those who wish to have extended hours, additional time  is available at an additional cost to the parents. Amenity:

• Palace Resorts’ welcome candy, the Paleta Payaso, a popular  among Mexican children. Priority Access: Parents enjoy  priority access to the Kid’s Club for faster drop off and  ease of pickup. Kiddie Concierge Line: Palace Resorts  offers younger guests a direct extension to the kid’s club  where they can call to ask questions and make special  requests. In addition to superb family-friendly amenities  including: video game console with a menu of movies and  video games suitable for children, a signature welcome kit  for children featuring a verity of beach toys, specialized  bathroom amenities just for kids, bathrobes and slippers for  kids, specialized kid’s menu, chocolate milk in the minibar,  candies and sweets, cookies during turndown service. Located  in Moon Palace’s family-friendly Sunrise section. 968 square feet.

2 Bedroom Presidential Suite Sunrise, Located in the Sunrise  Section. 1 king with double Jacuzzi and private bath, 2nd  bedroom with 2 double beds, double Jacuzzi and private bath,  terrace with chairs, table and mosquito net, living room,  dining room, flat screen satellite television, turndown  service, bathrobes and slippers. 2,279 square feet.

Junior Suite Golf Course, Double Jacuzzi, in room wine  and fruit, private bath with shower only, balcony, golf cart  included for personal use, 411 square feet. Bedding: 1 king bed.  View: Golf Course.

Two Bedroom Suite Golf Courseview, 1 king with double Jacuzzi and private bath, 2nd bedroom with 2 double  beds, double Jacuzzi and a private bath, screened terrace  with table and chairs, living room, dining room, flat screen  satellite TV. These rooms are not in the main building. They are directly on the golf course have a view of the golf  course. These rooms are about 10 minutes away from the main  building. 1,296 square feet.

Deluxe Suite Resort View, Located in the Grand Section.

• Double Jacuzzi, balcony with table and chairs, in room  welcome bottle of wine upon arrival, private bath with  shower and bath amenities, bathrobes/slippers, in-room  liquor dispenser features premium brand names, minibar  contains sodas, bottled water, juices, domestic and U.S.  beer, in room snacks (chips, chocolates, peanuts and  crackers), “Special Menu” 24 hour room service with select  items from the restaurants, nightly turndown service,  aromatherapy and pillow menu, exclusive beach bag (one per  room/per stay), digital safe (laptop size), individually  controlled air conditioner, coffee maker, DVD player/CD  player, iPod dock, direct dial telephone, alarm clock/radio,  professional hair dryer, iron/ironing board, wireless  internet, LCD television with satellite, purified water,  private check-in/out, early check-in/late check-out (upon  request and subject to availability). Non-smoking rooms. 831 square feet.  Bedding: 1 king bed or 2 double beds.

Grand Deluxe Suite Garden View, Located in the Grand Section. Double Jacuzzi, balcony with table and chairs, in room  welcome bottle of wine upon arrival, private bath with  shower and bath amenities, bathrobes/slippers, in-room  liquor dispenser features premium brand names, minibar  contains sodas, bottled water, juices, domestic and U.S.  beer, in room snacks (chips, chocolates, peanuts and  crackers), “Special Menu” 24 hour room service with select  items from the restaurants, nightly turndown service,  aromatherapy and pillow menu, exclusive beach bag (one per  room/per stay), digital safe (laptop size), individually  controlled air conditioner, coffee maker, DVD player/CD  player, iPod dock, direct dial telephone, alarm clock/radio,  professional hair dryer, iron/ironing board, wireless  internet, LCD television with satellite, purified water,  private check-in/out, early check-in/late check-out (upon  request and subject to availability). Non-smoking rooms. 831 square feet.  Bedding: 1 king bed or 2 double beds.

Grand Presidential Suite, One bedroom with a king size bed  and one bedroom with a double bed. Located in the Grand  Section. Double Jacuzzi, balcony with table and chairs, in  room welcome bottle of wine upon arrival, private bath with  shower and bath amenities, bathrobes/slippers, in-room  liquor dispenser features premium brand names, minibar  contains sodas, bottled water, juices, domestic and U.S.  beer, in room snacks (chips, chocolates, peanuts and  crackers), “Special Menu” 24 hour room service with select  items from the restaurants, nightly turndown service,  aromatherapy and pillow menu, exclusive beach bag (one per  room/per stay), digital safe (laptop size), individually  controlled air conditioner, coffee maker, DVD player/CD  player, iPod dock, direct dial telephone, alarm clock/radio,  professional hair dryer, iron/ironing board, wireless  internet, LCD television with satellite, purified water,  private check-in/out, early check-in/late check-out (upon  request and subject to availability). Non-smoking rooms.  Members receive Private dinner/Beach bag. 2,459 square  feet.  View: Garden.

Grand Aqua Suite, Two bedrooms: one with a king bed and one with 2 double beds. Located in the Grand Section. Direct  access from the room to the Espejo de Agua wading pool.  Double Jacuzzis, living room, half kitchen, 2.5 bathrooms, in room welcome bottle of wine upon arrival, two private  baths with shower and bath amenities, bathrobes/slippers,  in-room liquor dispenser features premium brand names,  minibar contains sodas, bottled water, juices, domestic and  U.S. beer, in room snacks (chips, chocolates, peanuts and  crackers), “Special Menu” 24 hour room service with select  items from the restaurants, nightly turndown service,  aromatherapy and pillow menu, exclusive beach bag (one per  room/per stay), digital safe (laptop size), individually  controlled air conditioner, coffee maker, DVD player/CD  player, iPod dock, direct dial telephone, alarm clock/radio,  professional hair dryer, iron/ironing board, wireless  internet, LCD television with satellite, purified water,  private check-in/out, early check-in/late check-out (upon  request and subject to availability). Non-smoking rooms.  Members receive private dinner/Beach bag. 831 square feet. View: Garden.

Grand Villa, 4 bedrooms. 2 bedrooms each with 1 king bed  and 2 bedrooms each with 2 double beds, double Jacuzzi &  private bath with shower only. Terrace with Jacuzzi,  lounge chairs, chairs & table. Fully equipped kitchen.  Living room with full bathroom, dining room. 8706.49 square  feet. View: Oceanfront.

Regal Superior Deluxe Oceanview, Located in the in the  Sunrise Section.Double Jacuzzi, 452 square feet. Regal  Program amenities: Private check-in/check-out, early  check-in/late check-out (subject to availability), select  check-in bracelet, personalized welcome letter, welcome  amenity (petit fours), priority luggage express service,  beach towel in guestroom for use during your stay, private  beach area with lounge chairs and beachside service, daily  turndown service, restaurant reservations (once per stay),  personalized wine bottle. Bedding: 1 king bed or 2 double beds.

Concierge Level Inclusions:

• Rooms with best views and locations

• King beds guaranteed

• Special room service menu (select restaurant menu)

• Two 25 minute massages on the Beach or at the Spa (location  varies)

• Nightly turn down service guaranteed

• Nightly petit fours

• Expresso/American coffee machine

• Luxury bath amenities

• DVD player/CD player -iPod dock/radio/alarm clock

• Pillow menu

• Aromatherapy

• Professional blow dryer

• Exclusive concierge phone service

• Private dinner on the beach at select locations (once per  stay)

• Upgraded brands of liquors in room dispenser

• Private beach lounge chair area with waiter service

• Exclusive beach bag

• Private check in and out. Late check out and early check  in (subject to availability)

Concierge Level Inclusions are valid for the Concierge Level room category only.

Nanny Services Terms and Conditions

• Palace Resorts guarantees no less than 3 hours of nanny   services for up to two children per room per day as outlined   in the Family Connections Suite room category will be  available, as long as scheduling request is made with at   least 24 hours prior notice.

• Specific scheduling requests and times will be honored  based on availability at the time of reservation.

• Reservations must be made directly at the resort upon  check-in.

• Any additional hours and/or additional children will incur  additional charges or fees, which must be paid directly at  the resort.

• The complimentary nanny services include the care of two  children between the ages of 2 to 17 years old.

• The nanny services have no cash value and cannot be  refunded if unused or exchanged for other services.

• Nanny services are non-transferable to any other guest.

• Parents will be required to sign a Cancun Nanny Service  standard release form and will be required to comply with  Cancun Nanny Service’s Terms and Conditions.

Specific bedding and/or special requests are fulfilled based on availability and cannot always be guaranteed.

Lobby Bar Nizuc Section, Snacks, bar & live music

General Opening Hours: 10:00am to 1:00am

Lobby Bar Sunrise Section, Snacks, bar & live music

General Opening Hours: 10:00am to 1:00am

Pool Bar Columpios General Opening Hours: Open 10:00am until 10:00pm. General Opening Days: Open daily.

Sweet & Coffee, Coffee shop, crepes & pastries

General Opening Hours: 6:00am to 1:00am

Andromeda Disco, Disco and bar.

Arrecifes, Located in the Central lobby, open for breakfast and lunch buffet and Brazilian dinner buffet.

Bambu, A la carte for dinner. Located at the Clubhouse.

Cuisine: Oriental.

Bugambillas, Breakfast and lunch buffet. A la carte for dinner.

Cuisine: International, Mexican.

El Caribeno, Nizuc section. Breakfast and lunch buffet. Dinner a la carte. Wet clothing or uncovered swimwear not allowed.

Breakfast Hours: 7:00am to 11:30am Lunch Hours: 12:30pm to 4:00pm Dinner Hours: 6:00pm to 11:00pm

El Manglar, International cuisine buffet breakfast and lunch. Italian dinner buffet.

Cuisine: International, Italian.

La Gondola, Breakfast buffet, beachfront restaurant. Italian buffet for dinrer.

Cuisine: International, Italian.

La Trattoria, Restaurant/bar, breakfast and lunch buffet, a la carte Italian for dinner. Located at the Clubhouse.

Cuisine: Italian.

Los Caporales, A la Carte for dinner.

Cuisine: Mexican.

Mo Mo Nohana, Dinner a la Carte.

Cuisine: Oriental.

Palapa Barracuda, Breakfast and lunch buffet, a la carte steakhouse for dinner.

Cuisine: Steaks.

Palapa Deifines, Poolside restaurant bar and grill.

Palapa Fragata, International lunch buffet, a la carte seafood for dinner.

Cuisine: International, Seafood.

Palapa Pelicanos, International buffet for breakfast. Sushi buffet for dinner.

Cuisine: International, Sushi.

Beach Lounge, Bar service, sushi & snacks

General Opening Hours: 6:00pm to 12:00am


 

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