Apr
04
2011

Moon Palace Review

This is a review from The Tropical Travelers consultant, Jennifer Carr:

I recently returned from an amazing trip at Moon Palace with my friends. I was skeptical considering some of the negative reviews that I had read on here about Moon Palace, and couldn’t wait to see it for myself. My friends and I had such a great time, and honestly, Moon Palace exceeded my expectations.

We stayed in the Nizuc section and had a wonderful view of the ocean and wedding chapel. We had 2 connecting rooms which was perfect for 4 girls with tons of luggage! There was plenty of space, the rooms were clean, and the beds were comfortable. The mini bar had a nice variety and the 24 hour room service came in handy!

We were given 5 star service from every staff member! Anything we needed, there was no hesitation in order to please us. The staff was very friendly and language barriers were not a problem. We would like to thank Jorge, the bartender at the swing bar in Sunrise section, for the excellent service he provided- we were sad when it was his night off.

Despite other negative reviews, Moon Palace does have a beautiful beach. It was large enough to never be crowded (same goes for the pools for that matter!), and provided activities such as volleyball or jet ski’s. There WAS a lot of seaweed along the shoreline, which made it unpleasant to walk along the water. However, that is the only negative thing about the whole resort, and was a minor issue with my friends and I.
We enjoyed the beach area very much- especially the waiters that brought us frozen drinks!

I was also pleased with the shuttles that are provided to take you from lobby to lobby. We never had to wait more than a couple of minutes to catch a shuttle to Sunrise building.

Oh, I didn’t forget about the little ones- there was a little water park in the Sunrise section for children, as well as a Kid’s Club, miniature golf, and plenty of sweets and desserts to go around!

Overall, we definitely had an amazing experience at Moon Palace and the time of our lives!
I would recommend this resort to families with children, girlfriend getaways, guy’s golf outings, Destination Wedding groups, family reunions.

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