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Services and Policies

Our Policies & Booking Information

All quotes are subject to availability and subject to change until a deposit is made. We generally accept Visa, Mastercard, Discover, American Express, Cashier's checks, and money orders.Personal checks are not accepted. Please review the following information before booking:

REVISIONS/CHANGES
Revision or change fees vary based on the class of service booked, if ticketing has been completed or if the change occurs within the hotel's cancellation period. Revision or change fees are charged when any name, hotel, date or room category has been changed after deposit has been received. Before ticketing: $25.00 per change plus any change in fare. Exceptions include holiday travel and any special promotions. Fees could be as high as $150 or more per booking plus any increase in fare or hotel promotion. Fee amounts are subject to change. After ticketing: several fees may be incurred: $25.00 per booking plus, $40.00 per booking to reissue hotel vouchers, $25.00 per booking to cover express delivery service (if within 14 days). If airline tickets are involved, fees of up to $150/ticket plus any increase in fare may apply to exchange tickets. Fee amounts are subject to change. These fees are passed on from the tour operator and not The Tropical Travelers.

PACKAGE CANCELLATION CHARGES
As soon as a deposit has been received, the following cancellation penalties apply:
Bookings cancelled             
46 days or more prior to departure      Minimum of $50.00 pp   
45-22 days prior to departure   Minimum of $100.00 pp  
21-0 days prior to departure    Minimum of $150.00 pp up to the full amount paid.      


Once a booking has been paid in full, the following cancellation penalties apply               
The charges listed above PLUS:         
All airline tickets     Minimum of $100.00 per person, up to the full amount   
               
The above airline fees are accurate at the time of publication and are based on non-holiday bulk fares.        

Additional Charges:
The Tropical Travelers will charge $100 per canceled booking once final payment is made.
Depending on the tariff, from $75.00 to the full amount of the airfare may be forfeited. Hotel penalties often apply, and the amount varies by hotel. Cancellation penalties may vary depending on travel dates and hotel, due to certain hotel cancellation policies and airfare tariffs. Penalties up to the full amount paid may apply over holidays, peak periods and promotional sales. Airfare is normally non-refundable unless covered by trip cancellation insurance.

*****CANCELLATION INSURANCE IS HIGHLY RECOMMENDED*****

AIRLINE FUEL SURCHARGES MAY BE IMPOSED BY THE AIRLINES AFTER DEPOSITING AND WILL BE APPLIED TO ALL BOOKINGS NOT PAID IN FULL. AIRLINES PERIODICALLY CHANGE FARE STRUCTURES FOR ALL BULK AIR SEATS. THE AIRLINE MAY REQUIRE FULL PAYMENT OF THE FARE AT ANYTIME IN ORDER TO AVOID ANY INCREASE IN COST. ALL NON-TICKETED AIR SEATS MAY BE SUBJECT TO AN ACROSS THE BOARD INCREASE IN FARE EVEN AFTER A DEPOSIT IS MADE TO HOLD THE SPACE. IN THE EVENT OF A CHANGE IN FARE STRUCTURE, THE AIRLINES WILL PROVIDE NOTICE OF FINAL TICKETING DEADLINE IN ORDER TO AVOID THIS INCREASE. FULL PAYMENT FOR THE AIRFARE WILL BE REQUIRED BY THE DEADLINE OR THE INCREASED COST WILL BE PASSED ON TO THE TRAVELER. THESE DECISIONS ARE MADE BY THE AIRLINES AND ARE NOT A DECISION OF THE TROPICAL TRAVELERS. IN THE EVENT OF A CHANGE IN FARE STRUCTURE, OUR SUPPLIERS MAY DECIDE TO TICKET THE AIRFARE WITHOUT HAVING FULL PAYMENT ON THE BOOKING. THE SUPPLIER WILL TICKET THE AIRFARE TO AVOID THE INCREASE IN FARE AND FULL CANCELLATION PENALTIES WILL BE APPLICABLE TO THE ENTIRE DEPOSIT.

CRUISE CANCELLATION CHARGES
As soon as a deposit has been received, the following cancellation penalties apply
CruiseLength    Days Prior to Departure Cancellation Fee Per Person    
1- 5 night      59 to 30*       Forfeit Deposit
        29 to 8 50% of Total Price     
        7 days or less  No Refund      
6 - 8 night     69 to 30*       Forfeit Deposit
        29 to 8 50% of Total Price     
        7 days or less  No Refund      
9 or more nights        69 to 30*       Forfeit Deposit
        29 to 15        50% of Total Price     
        14 days or less No Refund      
The Tropical Travelers will charge $100 per booking once final payment is made.

TERMS & CONDITIONS
RESPONSIBILITY - This agency is acting as intermediary and agent for suppliers (identified on trip confirmation) in selling services, or in accepting reservations or bookings for services which are not directly supplied by this travel agency (such as air carriage, hotel accommodations, ground transportation, meals, tours, cruises, etc.). This agency, therefore, shall not be responsible for any personal injuries, death, property damage, accident, disruption of travel, change of itinerary, irregularity, loss or delay, to you or your travel companions or group members, resulting from : (1) breach of contract or any intentional or careless actions or omissions on part of such suppliers; (2) any defect in any means of transportation; (3) terrorist activities, political or social unrest, labor problems, mechanical or construction difftculties, monetary crises, diseases, local laws, climatic conditions, abnormal conditions or developments; or (4) any other actions, omissions or conditions outside the travel agent's control. By embarking upon his/her travel the traveler voluntarily assumes all risks involved with such travel, whether expected or unexpected. Traveler is hereby warned of such risks, and advised to obtain appropriate insurance coverage against them, including but not limited to travel medical insurance, lost & damaged baggage insurance, and/or trip cancellation insurance. Your retention of tickets, reservations or bookings after issuance shall constitute a consent to the above, and an agreement on your part to convey the contents hereto to your travel companions or group members.

GENERAL TRAVEL INFORMATION
WE STRONGLY SUGGEST THAT ALL PASSENGERS REPORT TO THE AIRPORT TWO HOURS PRIOR TO INTERNATIONAL DEPARTURE TIMES AS LISTED ON YOUR FLIGHT ITINERARY.

ENTRY
New Requirements for Travelers Between the United States and the Western Hemisphere

The Intelligence Reform and Terrorism Prevention Act of 2004 requires that by January 1, 2008, travelers to and from the Caribbean, Bermuda, Panama, Mexico and Canada have a passport to enter or re-enter the United States. In order to facilitate the implementation of this requirement, the Administration is proposing to complete it in phases following a proposed timeline, which will be published in the Federal Register in the near future.

This is a change from prior travel requirements and will affect all United States citizens entering the United States from countries within the Western Hemisphere who do not currently possess valid passports. This new requirement will also affect certain foreign nationals who currently are not required to present a passport to travel to the United States. Most Canadian citizens, citizens of the British Overseas Territory of Bermuda, and to a lesser degree, Mexican citizens will be affected by the implementation of this requirement.

REQUIREMENTS UNTIL 12/31/08
U.S. CITIZENS MUST PRESENT ONE OF THE FOLLOWING ITEMS AT THE AIRPORT CHECK-IN AS PROOF OF CITIZENSHIP:(WE RECOMMEND THAT EVERY TRAVELER ACQUIRE A PASSPORT FOR TRAVEL DUE TO INCREASED SCRUTINY OF TRAVEL DOCUMENTS. PASSENGERS HAVE BEEN DENIED BOARDING DUE TO USE OF BIRTH CERTIFICATES TAHT DO NOT APPEAR TO BE AN OFFICIAL COPY. THE NAME ON YOUR TRAVEL DOCUMENTS MUST MATCH THE LEGAL NAME ON YOUR PROOF OF CITIZENSHIP. BARBADOS TRAVELERS ARE NOW REQUIRED TO HAVE A PASSPORT FOR TRAVEL. PLEASE CONSULT THE APPROPRIATE AUTHORITY FOR INDIVIDUAL COUNTRY REQUIREMENTS. INTERNATIONAL TRAVEL INFORMATION MAY BE FOUND BY VISITING WWW.STATE.GOV)

1. VALID PASSPORT
2. CERTIFIED COPY(*) OR ORIGINAL BIRTH CERTIFICATE ALONG WITH A DRIVER'S LICENSE OR OTHER GOVERNMENT ISSUED FORM OF PHOTO IDENTIFICATION.

(*) THE CERTIFIED COPY MUST HAVE A RAISED SEAL. A HOSPITAL COPY IS NOT ACCEPTABLE. A PHOTOCOPY IS NOT ACCEPTABLE, IT MUST BE A STATE ISSUED COPY WITH A RAISED SEAL. PLEASE NOTE: MARRIED WOMEN WHO USE A DRIVER'S LICENSE IN THEIR MARRIED NAME MUST TRAVEL WITH A COPY OF THEIR MARRIAGE LICENSE ALONG WITH THEIR BIRTH CERTIFICATE FOR DOCUMENTATION PURPOSES OF THEIR LAST NAME CHANGE.THE AIRLINE CANNOT BOARD ANY PASSENGER WHO FAILS TO CARRY PROPER DOCUMENTS!

******THE TOUR OPERATOR AND AIRLINE WILL BE UNABLE TO MAKE ANY REFUND DUE TO YOUR FAILURE TO BRING THE PROPER DOCUMENTATION. ******

NON-U.S. CITIZENS MUST CHECK WITH THE APPROPRIATE CONSULATE OR TOURIST BOARD REGARDING ENTRY REQUIREMENTS. A DRIVER'S LICENSE WITHOUT A CERTIFIED COPY OF A BIRTH CERTIFICATE IS NOT ACCEPTABLE AS PROOF OF CITIZENSHIP.

ISLAND DEPARTURE TAX
EACH INDIVIDUAL IS RESPONSIBLE FOR HIS OR HER DEPARTURE TAXES THAT MUST BE PAID UPON DEPARTING THE ISLAND AT THE END OF YOUR VACATION. THESE ARE PAYABLE IN CASH UPON CHECK-IN AT THE AIRPORT. DEPARTURE TAXES ARE SUBJECT TO CHANGE. PLEASE CONSULT THE APPROPRIATE TOURIST BOARD FOR UP TO DATE INFORMATION REGARDING DEPARTURE TAXES AND FEES. THE JAMAICAN, MEXICAN, AND DOMINICAN REPUBLIC DEPARTURE TAXES ARE INCLUDED IN MOST PACKAGES BOOKED WITH AIRFARE. TRAVELERS MAY BE REQUIRED TO PURCHASE A TOURIST CARD WHEN ENTERING SOME DESTINATIONS. (DOMINICAN REPUBLIC CURRENTLY REQUIRES THE PURCHASE OF A $10 TOURIST CARD)

Please contact us at our toll-free vacation hotline  800 479-0949
or email us today to start planning the experience of a lifetime.


sales@thetropicaltravelers.com | 800.479.0949 | 610.296.6363
 
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